Refund & Cancellation Policy
Last updated: 17 October 2026
This policy concerns fees paid for CallVani services operated by Nexadly Technologies Private Limited. It does not set the refund rules for goods or services sold by a CallVani business customer.
1. Check your purchase and renewal method
Before paying, review the plan or credit package, quantity, usage rates, currency, taxes, payment charges, total and renewal arrangement displayed in the applicable offer and checkout. Keep the invoice and payment reference. A failed or abandoned checkout is different from a completed payment, and an on-screen billing notice is not independent proof that money moved.
Some plan purchases can renew automatically through a payment provider; others require a new manual payment. The current service supports monthly recurring Stripe subscriptions and manually renewed Razorpay plans. Refer to your actual purchase rather than assuming every plan renews in the same way.
2. Requesting cancellation
Request cancellation through hello@nexadly.com or Support tickets in the customer panel. Identify the workspace, plan and relevant invoice or subscription reference without sending payment credentials. Ask for confirmation of the billing change. This policy does not promise a self-service cancellation control where one is not available.
Stopping calls, removing an agent, signing out or ceasing to use the platform does not by itself cancel a recurring payment. The effective cancellation date, remaining access and any outstanding charges depend on the applicable agreement and mandatory law. Cancelling a subscription does not automatically request account erasure.
3. Refund and billing-dispute requests
Report duplicate charges, a payment that appears to have failed, an incorrect invoice or another billing concern through support. Include the invoice or payment reference, date, amount and a short explanation. We may need to match the request against the payment provider and confirm that the requester is authorized for the account. Do not send full card details, passwords, PINs, CVVs or OTPs.
Eligibility is assessed under the commercial terms applicable to the purchase and any mandatory rights. This review draft does not establish a discretionary refund window, guarantee a full or prorated refund, or declare all purchases non-refundable. Final refund criteria and cancellation terms must be confirmed before relying on this policy as a completed commercial offer.
4. Credits and payment-provider settlement
Unused, promotional and purchased credits can be subject to different agreed conditions. Do not assume cancellation converts a balance into cash, rolls credits forward or creates an expiry date. No new credit-expiry or automatic forfeiture rule is introduced by this draft. Consumed usage and any verified billing error should be considered separately.
A refund request, an approval and a provider-confirmed refund are distinct stages. Payment-provider processing and the receiving bank can affect when an approved refund appears. We do not promise a fixed settlement time without confirmation. Mandatory consumer and other non-excludable legal rights remain unaffected.
5. Customer transactions and contact
If you bought something from a business using CallVani, contact that business about its order, cancellation or refund. Its commerce workflow and payment provider are separate from CallVani subscription billing; an agent’s statement alone is not refund confirmation. Nexadly can assist with relevant platform issues without becoming the seller of that business’s product.
The final commercial cancellation and refund terms remain subject to approval. Contact Nexadly at hello@nexadly.com with questions about CallVani charges.
6. Contact Nexadly
For privacy, support or grievance requests, email hello@nexadly.com. Account holders may also use Support tickets in the CallVani customer panel. A CallVani account is not required to exercise applicable privacy rights.
Nexadly Technologies Private Limited. Business address: RK Garden, New BEL Road, RMV 2nd Stage, Bengaluru, Karnataka – 560054, India. This is the supplied business address and is not identified as a verified registered office.