Data Deletion Policy
Last updated: 17 October 2026
This policy explains deletion requests concerning CallVani, operated by Nexadly Technologies Private Limited. Data deletion, cancellation of billing and withdrawal of permission for future calls are related but separate requests.
1. How to make a request
Send a deletion request to hello@nexadly.com or use Support tickets in the customer panel. You do not need a CallVani account to exercise applicable privacy rights.
Describe the account or business involved, the category of information and whether you want selected content or the account reviewed for deletion. For a call, the business name, approximate date and relevant telephone number can help locate it. Do not send passwords, full payment details or unnecessary identity documents. We may request proportionate verification through an appropriate channel.
2. Requests involving a business customer
For contact lists, calls, recordings, transcripts or CRM records controlled by a business using CallVani, that business normally decides the purpose and lawful retention of its records. Contact it directly where possible. Nexadly may help identify the responsible customer and coordinate the request according to its role and applicable law.
A workspace administrator requesting deletion must be authorized for the affected data. We must avoid deleting another customer’s records or information a requester has no right to control. A request can cover recordings, transcripts, summaries, contacts, documents or voice samples, but each category may require different handling.
3. Deletion scope and lawful exceptions
We assess the relevant records, instructions and legal obligations before action. Information may need to be retained for accounting or tax requirements, transaction verification, security, fraud prevention, disputes, legal holds or evidence of consent and authorization. A lawful exception should not be treated as permission to retain unrelated information indefinitely.
Deleting an operational recording does not automatically erase its transcript, summary, call metadata, exported file or recipient’s copy. Deletion from a connected CRM, carrier or AI provider depends on the responsible party, available provider controls and applicable obligations. Where required and within our role, requests must be coordinated with those parties.
4. Timing, settings and backups
The recording-retention feature can remove eligible stored audio; it does not establish a universal retention period for every data category. Saved retention preferences are not a deletion receipt. This draft does not promise complete automatic account erasure or immediate deletion from all provider systems and backups.
Applicable legal time limits and any agreed processing obligations govern a request. Identity checks, scope and lawful exceptions may affect the response, which should explain the outcome or any restriction. Backup copies may be subject to separate retention and restoration controls; a complete backup-expiry schedule remains subject to operational and legal confirmation.
6. Contact Nexadly
For privacy, support or grievance requests, email hello@nexadly.com. Account holders may also use Support tickets in the CallVani customer panel. A CallVani account is not required to exercise applicable privacy rights.
Nexadly Technologies Private Limited. Business address: RK Garden, New BEL Road, RMV 2nd Stage, Bengaluru, Karnataka – 560054, India. This is the supplied business address and is not identified as a verified registered office.