Acceptable Use Policy

1. Authorized business activity

Use the service only for lawful purposes you are authorized to carry out. Verify your right to use contact lists, phone numbers, sender identities, connected accounts, business materials and voice samples. Comply with applicable consent, privacy, telecom, advertising and consumer-protection requirements and the relevant provider’s conditions.

An import, an available calling button or a configured automation is not legal permission to contact someone. Respect restrictions for the destination and call type, including appropriate calling times, suppression and do-not-call preferences, consent records and required registrations.

2. Spam, deception and financial abuse

Do not send unlawful unsolicited calls or messages, continue after a valid opt-out, evade spam controls, rotate identities to bypass a restriction or falsely classify promotional traffic as a service call. Do not falsify consent, caller identity, payment status, business affiliation or the reason for a call.

Fraud, phishing, scams, coercive collection practices and deceptive sales claims are prohibited. Do not use an agent to obtain passwords, OTPs, PINs, CVVs or other authentication secrets, or to mislead someone into an unauthorized payment or account action. Do not falsely claim to be a government body, bank, emergency service or another trusted organization.

3. Voice, privacy and personal rights

Do not clone, imitate or deploy a person’s voice without the necessary authorization and rights, or use synthetic audio to deceive a listener. Do not hide required AI disclosures or pretend an automated system is a particular human. Withdrawn voice authorization must be respected.

Do not unlawfully record, intercept, monitor, publish or expose personal conversations or contact data. Harassment, threats, stalking, discriminatory abuse, sexual exploitation and content that unlawfully harms children are prohibited. Avoid sensitive or regulated activity the service is not approved to support.

4. AI oversight and system integrity

Review agent instructions, knowledge, language and permitted actions before live use. Do not use an unreviewed AI response as the sole basis for a consequential decision affecting someone’s rights, health, finances, employment or access to essential services. The service must not be used as an emergency response system.

Do not attempt unauthorized access, extract other workspaces’ data, introduce malicious code, steal credentials, disrupt service or bypass access, billing, safety, consent or provider controls. Do not misrepresent a simulated test as a live transaction or fabricate audit and delivery evidence.

5. Reporting and enforcement

Suspected misuse can be reported through the available support or company contact route. Give enough context to locate the activity and avoid sharing unnecessary sensitive information. We may investigate and restrict relevant functions or accounts where reasonably necessary to protect people, the service, providers or legal compliance.

A breach may lead to suspension or termination under the applicable agreement and law, and lawful cooperation with providers or authorities. These measures do not remove mandatory rights or establish a particular refund outcome. Customers remain responsible for authorized team and automation activity.

• Nexadly company website
• Terms & Conditions

6. Contact Nexadly

For privacy, support or grievance requests, email hello@nexadly.com. Account holders may also use Support tickets in the CallVani customer panel. A CallVani account is not required to exercise applicable privacy rights.

Nexadly Technologies Private Limited. Business address: RK Garden, New BEL Road, RMV 2nd Stage, Bengaluru, Karnataka – 560054, India. This is the supplied business address and is not identified as a verified registered office.

• Email privacy, support or grievances
• Nexadly company website
• CallVani customer panel